Claim up to €600 per passenger

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According to European Commission Regulation 261/2004 and Turkish Regulation On Air Passenger Rights, if your flight was delayed, you are eligible for compensation. The flight must satisfy the necessary conditions.

Disrupted baggage claims

Under the EU rules the airline is liable for the lost, damaged, or delayed check-in baggage and for the damaged hand baggage. The compensation amount is up to €1300. A passenger should file a claim in writing to the airline within 7 days after the baggage was lost or damaged and within 21 days after receiving delayed baggage.

When flights don't qualify for compensation

Airlines' obligations are limited or even excluded in cases of unavoidable extraordinary circumstances, also called force majeure, like political instability, meteorological conditions, natural disasters, wildlife collisions (bird strikes), security risks, safety issues, and strikes affecting operations. Note that airline staff strikes do not qualify as unavoidable circumstances. If you are not sure, whether the reason for flight disruption was extraordinary, or if in case of your delay other flights operated, it is better to double-check if compensation is not due. Apply using our simple form.

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